Operations Manager

Giftcellent is a premier gifting shop dedicated to providing unique and memorable gifts for every occasion. Our mission is to make available quality, thoughtful and affordable gifts for every occasion.

We are seeking an experienced Operations Manager with a strong background in business development and client management to join our team. The Operations Manager will play a pivotal role in overseeing the day-to-day operations of Giftcellent while driving business growth and nurturing client relationships.

Operations Manager

RESPONSIBILITIES:
Operations Management

• Oversee all aspects of daily operations, including inventory management, procurement, logistics, and customer service.
• Ensure smooth and efficient workflow processes to meet customer demands and maximize
  operational efficiency.
• Implement and maintain standard operating procedures (SOPs) to optimize productivity and quality standards.
• Monitor key performance indicators (KPIs) and performance metrics to identify areas for
  improvement and implement corrective actions as needed.

Business development

• Develop and execute strategic business development plans to drive revenue growth and expand market reach.
• Develop, maintain and enhance strategic partnerships with other stakeholders within the industry.
• Identify new business opportunities, partnerships, and distribution channels to increase sales and market share.
• Develop niche ideas to distinguish the Company’s offerings in the market.
  Conduct market research and analysis to identify trends, customer preferences, and competitive landscape.
• Collaborate with marketing team to develop promotional strategies, campaigns, and marketing materials to attract new customers and retain existing ones.

Client management

• Build and maintain strong relationships with existing and new clients to ensure satisfaction and loyalty.
• Act as the primary point of contact for client inquiries, requests, and feedback, providing timely and personalized responses.
• Proactively engage with clients to understand their needs, preferences, and upcoming occasions to offer tailored gifting solutions.
• Anticipate and address client concerns or issues promptly, demonstrating a commitment to excellent customer service.

Team leadership

• Manage the team and ensure efficiency, productivity and optimized performance.
• Lead, mentor, and motivate a team of associates and support staff to achieve operational objectives and sales targets.
• Provide ongoing training, coaching, and performance feedback to ensure team members are equipped with the necessary skills and knowledge.
• Foster a positive and collaborative work environment that promotes teamwork, creativity, and continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field; MBA preferred.
• Proven experience in operations management, business development, and client management, preferably in the retail or gifting industry.
• Strong leadership skills with the ability to inspire and motivate teams to achieve goals.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with a results-oriented mindset and a passion for driving business growth.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficiency in MS Office suite and CRM software.
• Flexibility to work evenings, weekends, and holidays as needed.

Interested candidates are requested to forward their updated CVs to recruitment@hrfleek.com stating the subject heading “OPERATIONS MANAGER” by Monday 01st June 2024 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts, and addresses of three referees. Only shortlisted candidates will be contacted.